Returns & Refunds Policy at Flower Delivery Orpington
Our Commitment to Fresh Flowers in Orpington
At Flower Delivery Orpington, customer satisfaction is at the heart of our local family-run business. As a trusted Orpington florist, we proudly serve households and businesses in the area with beautiful, fresh floral arrangements delivered right to your door. Every flower bouquet comes with our Fresh Flowers Guarantee, so you can order with confidence knowing that every stem is as vibrant, fresh, and fragrant as you expect.
Damaged-on-Arrival Policy
We take every step to ensure your flowers arrive in pristine condition. If, upon receipt, you notice that any part of your order is damaged or not up to your expectations, please contact us as soon as possible on the day of delivery or within 24 hours. To help process your claim efficiently, we may ask for photographs of the damaged flowers. Once verified, we are happy to provide a replacement bouquet or, if you prefer, a full refund—no extra charges or return needed.
Our Freshness Window Guarantee
Our Fresh Flowers Guarantee promises that every arrangement will remain fresh and beautiful for at least 5 days from delivery, provided they're cared for following our included care instructions. Should your flowers begin to fade or wilt within this freshness window, reach out to us within this time frame. We may request photos to help assess the issue, and will offer you the choice between a replacement delivery or a refund, depending on your preference.
Refunds and Replacements
Flower Delivery Orpington is committed to resolving any concerns promptly and fairly. Refunds are typically processed using your original method of payment and may take a few days to appear, depending on your bank. If a replacement is preferred, we arrange a convenient redelivery date at the earliest opportunity to minimise any inconvenience. Please note, refunds or replacements are granted for issues reported within the freshness window and in accordance with our damaged-on-arrival policy.
Complaints Process
We understand the importance of life’s big moments and everyday gestures, so if you’re not completely satisfied with your purchase or our service, we want to hear from you. Please contact us within 7 days of your order to raise a complaint. Our friendly Orpington team will investigate the matter thoroughly. We aim to respond to all complaints within one working day and will work with you to achieve a fair resolution. Customer feedback helps us maintain our high standards and improve our service.
The Trusted Orpington Florist Difference
Choosing Flower Delivery Orpington means you’re supporting a trusted local florist with deep roots in the Orpington community. We are passionate about providing quality flowers and reliable service for all occasions, whether for home, business, or special events. Our returns, refunds, and complaints policy is designed with your peace of mind as our top priority.
Thank you for trusting Flower Delivery Orpington. If you have any questions about our policies or need assistance, please don’t hesitate to get in touch—we’re here to help, so you can always expect fresh flowers with confidence in Orpington.
