Terms and Conditions for Flower Delivery Orpington

Introduction

These Terms and Conditions govern all flower delivery orders placed through our website by customers located in Orpington and the surrounding areas. By submitting an order for online flower delivery Orpington, you agree to be bound by the terms as outlined herein. Please read this document carefully before proceeding with your purchase, as it contains important information regarding the ordering process, payment, cancellations, liability, and the governing law applicable to our business.

1. Definitions

Throughout these Terms and Conditions, references to “we”, “us”, “our” and “Flower Delivery Orpington” refer to the business offering online flower delivery services in Orpington. References to “you” and “your” refer to the customer purchasing flowers for delivery via our online platform.

2. Applicability of Terms

These Terms and Conditions apply to all orders placed for flower delivery through our website, including orders destined for Orpington and its surrounding areas. By ordering flowers and related products online, you accept these terms in full. If you do not agree with any part of these terms, please do not use our ordering service.

3. Ordering Process

To place an order, please select your desired flower arrangement or product, provide all required delivery information, and complete the online checkout process. When placing your order, ensure that all details, including recipient name, address, postcode, and delivery date are accurate and complete. We cannot be held responsible for delays or non-delivery resulting from incorrect or incomplete information supplied by you.

After submitting your order, you will receive an on-screen confirmation. This acts as acknowledgement of receipt but does not constitute formal acceptance of your order. Acceptance takes place only once your payment has been processed and you receive a dispatch confirmation from us. We reserve the right to reject any order prior to dispatch.

4. Delivery Information

Our flower delivery services cover Orpington and nearby areas. While we strive to deliver products on your requested date, delivery times are not guaranteed and may be affected by unpredictable events beyond our reasonable control. If delivery cannot be fulfilled on the specified date, we will contact you to arrange an alternative date where possible.

Deliveries will be made to the address provided in your order form. If no recipient is available at the time of delivery, our courier may leave your order in a safe place or with a neighbour, if deemed appropriate, and notify you accordingly. Where this is not feasible, a re-delivery attempt may be scheduled. Additional charges may apply for unsuccessful first delivery attempts due to incorrect information or lack of recipient availability.

5. Payment Terms

We accept payment by major credit and debit cards approved on our website at the time you place your order. Payment is required in full at the time of ordering; we do not process orders or commence deliveries until payment is successfully received. All prices are clearly displayed on our website and include applicable VAT, unless otherwise stated.

If for any reason your payment is not authorised, your order will not be processed. You are responsible for ensuring that the payment method used is valid and has sufficient funds for the transaction.

6. Order Amendments and Cancellations

If you wish to amend or cancel your order for flower delivery in Orpington, please notify us as soon as possible. Requests for order changes or cancellations must be received before your order has entered our preparation or dispatch process. Once your flowers have been prepared or dispatched, amendments or cancellations may not be possible.

If an order is cancelled in accordance with these terms before preparation or dispatch, a full refund will be issued to your original payment method. For amendments, we will do our best to accommodate your request within reasonable limits. Specially customized or bespoke orders cannot be amended or cancelled once the creation process has commenced, unless otherwise agreed with us.

7. Product Description and Substitution Policy

We strive to provide accurate descriptions and images of all floral arrangements and products offered for delivery. However, flowers are a natural product and variations may occur in terms of colour, size, and availability. On occasions where certain stems or products become unavailable, we reserve the right to substitute with similar items of equal or greater value, maintaining the overall look and quality of the arrangement you selected. We will notify you where significant changes are required.

8. Pricing and Promotions

All product prices for online flower delivery in Orpington are listed in Pounds Sterling and include VAT where applicable. Prices may be subject to change without notice, but changes will not affect orders already placed and confirmed. Promotional discounts or offers may be withdrawn or amended at our sole discretion at any time without prior notice. Only one promotional code may be used per order unless specifically permitted.

9. Returns and Refund Policy

Due to the perishable nature of flowers, returns are generally not accepted. If there is an issue with your delivered flowers, such as damage or premature wilting, please contact us with a clear description and photographic evidence of the problem within 24 hours of receipt. Where an issue is agreed to be our responsibility, we may offer a replacement, partial refund, or full refund at our discretion.

No refunds or replacements will be provided where the flowers have been handled contrary to care instructions, or if the product issue is a result of circumstances beyond our control after delivery (for example, prolonged exposure to heat or lack of water).

10. Liability

We take care to ensure that every order is fulfilled to a high standard and in accordance with your instructions. However, our liability to you is limited as follows:

• We are not liable for indirect, consequential, or economic losses arising from your use of our service.
• Our liability for any direct loss related to your order shall not exceed the total value of the order placed with us.
• We accept no liability for deliveries delayed or unfufilled due to incorrect delivery details or recipient unavailability.
• We do not guarantee the longevity of flowers beyond their stated expected vase life, which is dependent on care and environmental factors following delivery.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

11. Data Protection and Privacy

Your privacy is important to us. We collect and process personal information in accordance with UK data protection law and our Privacy Policy. We use your data only for processing and fulfilling your order, and for aftercare purposes as may be necessary. We do not sell or share your personal information with third parties except as required to fulfil your delivery.

12. Intellectual Property

All website content, including designs, images, text, and logos relating to our online flower delivery Orpington services, are the intellectual property of Flower Delivery Orpington or its licensors. No content may be reproduced, copied, or used for commercial purposes without our explicit written permission.

13. Governing Law and Jurisdiction

These Terms and Conditions and any agreement with our business for online flower delivery Orpington are governed by the laws of England and Wales. Disputes arising out of or relating to these terms or your purchase will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to Terms and Conditions

We reserve the right to update or change these Terms and Conditions from time to time. It is your responsibility to check our website for the latest version prior to placing an order. Amendments will not affect orders already placed and confirmed before the new terms come into force.

15. General Provisions

• If any part of these Terms and Conditions is deemed invalid or unenforceable by a court, the relevant provision will be modified or removed, and the remainder will remain in full force and effect.
• Our failure to enforce any provision at any time does not waive our right to enforce it at a later stage.
• No third party shall have rights under these terms other than as expressly stated.

16. Contacting Us

If you have questions regarding these Terms and Conditions or require assistance regarding an order for flower delivery Orpington, please use the contact form provided on our website or the online customer service portal. We endeavour to respond to all customer queries in a prompt and helpful manner.

Note to Customers

These Terms and Conditions apply to all customers based in Orpington and surrounding areas making use of our online flower delivery services. By confirming your order, you acknowledge and accept these terms in full.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Orpington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Orpington.

For assistance with orders, returns or account queries, please fill out the Contact Us form.